Shipping policy

Last updated: September 10, 2026

At FuelFinity® (operated by Cortex Trading Limited), we aim to deliver your health supplements as quickly and reliably as possible. All orders placed through our store are fulfilled seamlessly via our logistics partner network, Amazon Multi-Channel Fulfillment (MCF), ensuring prime handling standards and rapid UK-wide distribution.

1. Shipping Destinations

We currently ship exclusively to physical addresses within the United Kingdom (including England, Scotland, Wales, and Northern Ireland). We do not offer international shipping or delivery to P.O. Boxes at this time.

2. Shipping Rates & Delivery Times

We offer 100% Free Standard Shipping on all UK orders with no minimum order value required.

  • Standard Shipping: FREE (£0.00)

  • Estimated Delivery Time: 2–3 calendar days

Note: Delivery timeframes are estimates provided by our fulfillment networks and begin once your order has been processed and dispatched.

3. Order Processing & Cut-Off Times

  • Fulfillment Provider: Orders are automatically routed to our Amazon MCF fulfillment centers upon order confirmation.

  • Processing Time: Orders are typically processed and dispatched within 1 business day (Monday through Friday, excluding UK Bank Holidays).

  • Order Modifications: Because orders are submitted automatically to our fulfillment network for rapid dispatch, we cannot guarantee cancellations or address adjustments once an order has been completed at checkout.

4. Tracking Your Order

Once your order has been packed and dispatched, you will receive an automated shipping confirmation email containing your personal tracking link and carrier details (e.g., Amazon Logistics, Royal Mail, or regional courier partners).

You can use the provided tracking link to follow your package directly to your doorstep. If you have created an account with us, you can also log in to view your real-time tracking updates under your order history.

5. Damaged, Lost, or Missing Packages

Please inspect your shipment as soon as it arrives:

  • Damaged or Defective Items: If your package or bottle seal arrives damaged, please take photos immediately and contact customer support within 48 hours of receipt at office@fuelfinity.co.uk.

  • Delayed or Missing Deliveries: If your tracking status shows "Delivered" but you have not received your package, please check around your property, safe places, and with neighbors. If your order has not arrived within 5 calendar days of receiving your tracking notification, email our team so we can initiate an investigation with the logistics carrier.

6. Contact Us

If you have any questions regarding your delivery or order tracking, please reach out to us:

FuelFinity® Customer Support

Cortex Trading Limited

128 City Road, London, EC1V 2NX, United Kingdom

Email: office@fuelfinity.co.uk / cortextradingltd@gmail.com

Phone: +44 7449 727755